FAQs

What is Lakeside Scout?

What file formats can I upload?

How can I fix a preflight warning?

How can I fix a preflight error on a page?

How Do I Delete A Title?

Will Lakeside Scout accept an Anno color or layer?

Can a user check out files to make corrections or should they wait until all files are available before they start the process?

What should I do if I forgot to make a correction after the title has been checked in?

Can a change be made to files two days before plates are scheduled to be made?

Can a change be made to files two days before plates are scheduled to be made?

Is there a notification process to advise that an order is checked out when a manufacturing purchase order is sent through?

Is there a notification process to advise that an order is checked out when a manufacturing purchase order is sent through?

What about users like content editors having access to a given title?

What about users like content editors having access to a given title?

Is there a system check for page numbers being out of place?

Is there a system check for page numbers being out of place?

Can a title have two insert components?

Will publishers be able to release orders that have an active correction being worked in Lakeside Scout?

Can warnings be approved if page count is different?

Can warnings be approved if page count is different?

How can I see a list of colors used on a page?

How do I update my web browser?

How do I modify a user?

Modifying a user

How do I create a user?

Creating a new user

How do I request a level two, hard copy proof?

Publishers Hub Issues

Common troubleshooting issues for users having a problem logging in to Publishers Hub portal.

Can I change a page that was uploaded to the wrong component?

If you accidently upload a page to the wrong component, (i.e., part), Lakeside Scout provides the ability to reassign it to another component without deleting and reuploading.

When does Adobe end support for Type 1 fonts?

What do the entries in the view history link indicate?

History allows you to see action items on a specific component, all components or deleted components

How do I reset my Google Chrome Browser Cache (Mac)?

Sometimes after the application updates it becomes a necessity to clear your browser cache so that the newest version of the application is used.

How do I reset my Google Chrome Browser Cache (PC)?

Sometimes after the application updates it becomes a necessity to clear your browser cache so that the newest version of the application is used.

What do the messages on components mean?

Each of these messages below is a message the user may see on a component card. In all cases it is the result of the most recent action performed for that component card.

How do I delete a user?

Deleting a user